Shipping Policy

We can ship products anywhere in the United States or Internationally using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method availability, and your shipment's destination.

Items in stock will typically ship out within 7-10 business days.

a. Shipping Charges

Our shipping charges are determined by the size of your order and shipping method availability, excluding applicable sales tax.

b. International Orders

Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

2. Return, Exchange Policy, Cancellations

Our goal is to ensure your complete satisfaction with your purchase.

 

Return & Exchange Policy

If you are dissatisfied with your order for any reason, you can return your items for store credit or exchange. Store Credit for items returned within 15 of the purchase date will be credited in the full amount (excluding shipping charges). Any claims for damaged orders or missing items must be received within 2 business days of receipt of package. If we made an error you will not incur further shipping charges. If you are exchanging shipping charges may apply.

In case following conditions are not met, Pink Horse Inc~ LopeForHope.com reserves the right to charge 15% restocking fee or refuse the return.
- the items must be returned for refund or exchange within 15 days of original purchase
- items and packaging must be received in new condition
- the original packaging must not be damaged
- packaging must include all original items.
- return package must include copy the original invoice or sales receipt
- return package must include instructions regarding what to send in return or if store credit is desired

 

Please mail your package in a prepaid, insured, traceable method to the address below.

Cancellations

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for store credit. See our Return policy.

Return Address: Pink Horse, Inc, 2272 W. Houghton Lake Rd, Lake City, MI 49651 Phone 231-839-2250 ~ info@lopeforhope.com

 
 
 
 
   
Mission Statement | Shipping Policy